Frequently Asked Questions

Everything you need to know about our science-backed skincare and sustainable beauty practices.

Are your products cruelty-free and vegan?

Yes, all Dieux products are 100% cruelty-free and vegan. We do not test on animals at any stage of production, and we do not use any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-21 business days.

What is your return policy?

We offer a 30-day return window for most products. Items must be in their original packaging. Please note that for hygiene reasons, certain opened beauty products may not be eligible for a full refund.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and potential customs duties are calculated at checkout based on your specific destination.

Is your packaging recyclable?

Sustainability is a core pillar of Dieux. We use recyclable glass and FSC-certified paper whenever possible, and we encourage customers to follow the recycling symbols on each component.